Manulife Staff Recognition Program

Star of Excellence

Manulife is committed to acknowledging outstanding performance. For many years, the Stars of Excellence Recognition Program has been a significant component of honouring our top achievers. This award is the highest honour for those of our employees who demonstrate outstanding commitment to the Company's vision and values and to securing its success and growth.

Every year, a selected group of Manulife employees and sales associates from around the world are recognized for their outstanding professional achievements and contribution to the Company’s success. 

The STARs of Excellence award recognizes individuals who exhibit:

*	Superior Knowledge and Skill: possessing superior knowledge in areas that contribute to
	strengthening Manulife's core competencies
*	Trust and Integrity: consistently striving to uphold the highest ethical practices
*	Action-oriented: regularly going beyond the call of duty to achieve results
*	Responsiveness: developing innovative solutions to meet unique customer needs and
	consistently exceeding expectations

Star of Customer Service

“Real Value to Our Customers” is one of Manulife’s corporate values.  By providing the highest quality products, services, advice, and sustainable value, we will ensure they receive excellent solutions to meet their individual needs.

Having a strong customer focus vision to foster a strong customer focus culture in Manulife, we show our recognition to Manulife employees who have continuously provided service with passion and demonstrated excellent service to our external and/or internal customers.

Star of Customer Service award recognizes our employees who exhibit:

*	Superior Customer Service
*	Initiative
*	Professionalism
*	Consistency in Performance
*	Teamwork

 
Staff Suggestion Scheme

Manulife strives to be an “Employer of Choice” and is keen to hear feedback and suggestions from our employees by different means. We believe it is only through constant dialogue that we can have the most valid feedback, in order to create a workplace that encourages us all to deliver at our best, as well as creating an environment that we all enjoy and are proud of.

The Staff Suggestion Scheme is designed to encourage our employees to give their suggestions based on the following selection criteria to improve the overall efficiency of the Company:

*	Increase customer service and satisfaction
*	Improve efficiency
*	Financial improvement
*	Feasibility
*	Originality

Long Service Award

Manulife values loyalty and commitment to the Company by recognizing our employees with multiples of five years of service in the Company.

To share the glory with all Manulifers, the Long Service Awardees will be highly recognized in an annual staff event and will receive their award on the stage presented by senior management.

Quarter Century Club Dinner

The Quarter Century Club was formed in 1954. To recognize long service and dedication with Manulife, existing or retired employees located in all over the world who have 25 years of service with the Company are eligible for membership and they will be invited annually to have a high table dinner with the senior management.