1.	What is the USD/HKD exchange rate for individual insurance policy?
2.	Can I use credit card for individual insurance premium payment?
3.	How to decline or terminate the Inflation Protector Option ("IPO") of basic plan/ critical illness coverage?
4.	Can I manage my insurance policy or settle premium payment at your office in Jordan?
5.	Can I make a booking for individual insurance medical check up via Manulife Customer Service Hotline?
6.	How long is required for the setup of new Direct Debit Authorization?
7.	How to submit a hospital & surgical/accident claim for individual insurance?
8.	For investment-linked policies, what is the difference between "Fund Switch" and "Allocation Instruction Change of Future Investment/Premium"?
9.	How is switching done?
10.	How is allocation instruction change of future investment/premium done?

1.	What is the USD/HKD exchange rate for individual insurance policy?
	*	For non-autopay collection: USD 1.00: HKD 7.80
	*	For payment remittance: USD 1.00: HKD 7.77
	The exchange rate is non-guarantee and subject to change without prior notice.
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2.	Can I use credit card for individual insurance premium payment?
	*	For Manulife Credit Card holder, premium payment may be settled in person at our Customer Service Centre, via Insurance Advisor, or via online banking of DBS Bank.
	*	For non Manulife Credit Card holder, premium payment may be settled via online banking only (provided that online banking service of your bank is available and Manulife is on the merchant list).
	Notes:
	*	Credit Card payment for the premium of Matrix Privileged Top-up Account is not accepted.
	*	For autopay via a credit card account, we only accept Manulife Credit Card for policies in monthly payment mode. It is only applicable for traditional life insurance policies.
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3.	How to decline or terminate the Inflation Protector Option ("IPO") of basic plan/critical illness coverage?
	Customer may submit a written request or complete the “Application for Change in Policy Form”. Such form is available upon request. If you are sending us your written request, please ensure you have clearly indicated that the IPO to be declined/terminated is referring to the IPO of basic plan or critical illness coverage and the request must be signed by policyowner.
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4.	Can I manage my insurance policy or settle premium payment at your office in Jordan?
	The Manulife Provident Funds Place located in Jordan is for MPF enquiries only. Customer may visit our Customer Service Centre at 23/F, The Lee Gardens, 33 Hysan Avenue. Causeway Bay, Hong Kong for assistance. For premium payment method, please click here for details.
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5.	Can I make a booking for individual insurance medical check up via Manulife Customer Service Hotline?
	No.
	*	For check up provided by QHMS, please call (852) 2851 3303
	*	For check up provided by UMP, please call (852) 8332 6211
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6.	How long is required for the setup of new Direct Debit Authorization?
	It normally takes 2 months for new autopay account setup. Once the new autopay account is effective, the authorization of your previous autopay bank account will then be automatically superseded. You may submit two-month payment together with the authorization form or maintain the existing bank account autopay until the new authorization is effective.
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7.	How to submit a hospital & surgical/accident claim for individual insurance?
	For hospital claim, please complete the “Medical Insurance - Hospitalization & Surgical Claim Form”.  For accident claim, please complete the “Claim Form for Accident”.  Please refer to the instructions stated on the form for the requirement of the related claims.
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8.	For investment-linked policies, what is the difference between "Fund Switch" and "Allocation Instruction Change of Future Investment/Premium"?
	“Fund Switch” applies to existing funds only, whereas “Allocation Instruction Change of Future Investment/Premium” applies to all monies received on or after the effective date of instruction. If you intend to make both fund switch and allocation instruction change of future investment/premium, please submit both types of instruction separately.
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9.	How is switching done?
	You may make a fund switch the following ways:
	(1)	Internet: Visit www.manulife.com.hk and login with your Manulife Customer Number (MCN) or HKID/Passport Number and PIN. Select “Individual Insurance” at top, then click “Fund Switch” at the left and submit instruction online (Click here to view the online service guide).
	(2)	Fax in: Complete the “Fund Switching Form (By Fax) for Investment-Linked Policy” and submit by fax.
	(3)	Mail in: Complete the “Application for Policy Payment/Fund Change (Investment-Linked Policy) Form” and submit by mail. Such form is available upon request.
	Please do not submit the same instruction via multiple channels to avoid confusion and duplication.
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10.	How is allocation instruction change of future investment/premium done?
	You may change allocation instruction of future investment/premium the following ways:
	(1)	Internet: Visit www.manulife.com.hk and login with your Manulife Customer Number (MCN) or HKID/Passport Number and PIN. Select “Individual Insurance” at top, then click “Allocation Instruction Change of Future Investment/Premium” at the left and submit instruction online (Click here to view the online service guide).
	(2)	Mail in: Complete the “Application for Policy Payment/Fund Change (Investment-Linked Policy) Form” and submit by mail. Such form is available upon request.
	Please do not submit the same instruction via multiple channels to avoid confusion and duplication.